Our Internet Terms & Conditions

1. General

The Supplies Shop is a trading name of Micro Communications (Leeds) Ltd. This transaction is between you, the customer and Micro Communications (Leeds) Ltd. The transaction takes place at Unit 14, Holly Park Mills, Calverley, Leeds, UK, LS28 5QS. Any transaction is governed by English Law. This site is for the fulfilment of Worldwide orders. Micro Communications (Leeds) Ltd is pleased to accept orders subject to terms & conditions of sale as stated below. In these terms "Days" refers to working days based on GMT (Greenwich Mean Time), being Monday to Friday excluding UK bank holidays unless otherwise stated.
All Prices shown are in Pounds Sterling and exclude VAT/Sales Taxes; VAT will be added to the cost of the goods. For details regarding the treatment of VAT & International Orders please click here.

E. & O. E. All product information is given as a guide only.
Micro Communications reserves the right to refuse to sell to any individual, company or organisation. Your statutory rights are not affected.

2. Order Cancellations

If at any stage you wish to cancel your order please contact us quoting your order number by
e-mail to: sales@microcommunications.co.uk

PLEASE NOTE: THE RIGHT TO CANCEL APPLIES ONLY TO EC & UK RESIDENT PRIVATE CONSUMERS, ANY OTHER CANCELLATIONS WILL ONLY BE ACCEPTED AT THE DISCRETION OF MICRO COMMUNICATIONS.

WHERE A CANCELLATION IS ALLOWED, A RESTOCKING FEE MAY BE CONSIDERED APPROPRIATE AT THE DISCRETION OF MICRO COMMUNICATIONS IF GOODS HAVE ALREADY BEEN DESPATCHED TO THE CUSTOMER.

3. Backorder Policy

Backorder items are products that are not currently in stock.These items are on order from the manufacturers. If you order an item that is out of stock and we are unable to provide the product within the delivery period specified, we will notify you by e-mail when the products will be arriving at our warehouse and when they will be available for despatch.

4. Delivery Information for UK customers only

Providing your payment is cleared and the product(s) are in stock you will normally receive your order the following working day (on all orders placed before 4.00pm GMT).

All products in stock are despatched by either 1st class post or a next day courier service.

For International Orders please click here.

5. Returns Procedure

APPLIES ONLY TO EC & UK RESIDENT DOMESTIC CONSUMERS

At The Supplies Shop we want you to be delighted every time you shop with us so we make our returns policy simple. For unwanted items please see "Our Guarantee" for the returns procedure.
For any defective\damaged products or order discrepancies received, please follow the returns procedure below:

a) Products in working order must be returned in their original packaging.
b) Faulty products still within the manufacturer’s warranty period should, if possible, be returned in their original packaging.
c) Please enclose details of the defect,damage or discrepancy including print samples where applicable.
d) Enclose original or copy of the sales invoice.
e) Please obtain proof of posting when returning goods.

Please contact us on 0113 2554554 before returning the products to obtain a returns number.

Please send your package to:

Returns Department
Micro Communications
Unit 14 Holly Park Mills
Calverley
Leeds
LS28 5QS

Customers other than EC & UK resident domestic consumers should contact us regarding potential returns by e-mail or telephone.

6. Invoice Query

If you have a query with an invoice please contact us on:
e-mail:sales@microcommunications.co.uk
Tel:0113 2554554
Fax:0113 2550055

7. Methods of Payment

Our fully secure site will accept all major credit and debit cards including: American Express, Delta, Mastercard, Visa, Switch, Diner’s Club, Maestro and Solo. If for whatever reason you are still not comfortable using your credit card details over the internet please contact us to arrange alternative methods of payment before ordering. For alternative methods of payment available for International Orders please click here.

All goods remain property of Micro Communications (Leeds) Ltd until payment is received in full.

8. Our Guarantee

THE GUARANTEE BELOW ONLY APPLIES TO EC & UK BASED DOMESTIC CONSUMERS.

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase we
will issue a refund for the price of the item\s within 30 days of the cancellation. In the case of unwanted goods you have a 7 day cancellation period (which begins the day after receipt of the goods) in which to cancel your order and we will issue a refund for the price of the item\s within 30 days of the cancellation. When returning goods you may return the goods at your own cost, should it be necessary for us to arrange collection of the goods we reserve the right to deduct the direct cost of any such collection from the refunded amount. You must take reasonable care of any goods that have been supplied and we reserve the right to deduct costs equal to the loss of value in the goods from the refunded amount if you do not do so.

This does not affect your statutory rights as a consumer.

To make a return please contact us on 0113 2554554 before returning the products to obtain a returns number. When returning goods please include your details, the order\invoice number, the reason for the return and wrap the package securely. You must obtain proof of posting when returning goods. Then send the package to the address below

Returns Department
Micro Communications
Unit 14 Holly Park Mills
Calverley
Leeds
LS28 5QS

Customers other than EC & UK resident domestic consumers should contact us regarding potential returns by e-mail or telephone.

9. VAT

All Prices shown are in Pounds Sterling and exclude VAT. The current rate for VAT is 17.5%. For details on how VAT might affect International Orders please click here.